NEWS & INSIGHTS
Our SAY
This marks our first deep dive into the coliving market, assessing the customer journey from first enquiry to signed lease across a selection of leading schemes. Our expert mystery shoppers carried out viewings at nine coliving schemes across the UK.
The Lead-to-Lease Mystery Shopping Benchmark Report is now available for Coliving.
We’ve teamed up with Yardi to produce a new whitepaper exploring how AI is already influencing the rental living sector - with insight supported by the Association for Rental Living. We spoke to almost 100 industry professionals to gain real insight, and the results are in.
How is AI actually being used in Rental Living? Our new Whitepaper is out now.
Love to Rent partners with hereSAY to introduce impartial ‘Lead to Lease’ feedback and Gold Standard.
hereSAY has joined forces with Love to Rent to bring Lead-to-Lease mystery shopping reviews to renters at the viewing stage. This partnership offers honest, independent feedback and recognises standout schemes with hereSAY’s Gold Standard — giving renters more transparency and operators a competitive edge.
Could the resident experience be the real asset?
The resident experience is emerging as the true value driver in residential asset management. At our recent roundtable, industry leaders explored how transparency, trust, and responsiveness are reshaping expectations. It's time to shift from a B2B mindset to one that puts residents at the heart of every decision.
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How Smarter Asset Management Drives Cost Control, Compliance, and Efficiency
In a challenging development market, improving the performance of operational assets has never been more important. Caspar Courage, Director of Rental and Later Living at SAY, shares why better asset management is key to controlling costs, ensuring compliance, and driving efficiency across Build-to-Rent portfolios.
Jemma Adens on Winning hereSAY’s Team Member of the Year
What sets a top-performing leasing consultant apart? Jemma Adens, winner of the hereSAY Award for Best Build to Rent Team Member: Lead to Lease Journey, shares her approach to creating standout resident experiences, the challenges she faces, and how data-driven insights help refine the leasing process.
Integrating Wellness into Mixed-Use Projects: Why Health-Centric Design is the Future
Claire explores how wellness-focused design is redefining mixed-use developments. Integrating health, safety, and other vital factors to create spaces will enhance tenant satisfaction and community well-being. With real-world examples like Battersea Power Station, discover how SAY is driving this transformative shift in property design.
The Impact of Utilities on Rent
Anthony assesses how energy prices have surged post-pandemic and due to the Ukraine war, with UK bills peaking at £2,380 in 2022. Renters face added pressure from rising costs and potential rent hikes, while energy-efficient homes help reduce expenses.
Why now is the time to improve the performance of operational BTR assets.
Caspar addresses the challenges facing the UK Build-to-Rent (BTR) sector, including high costs and interest rates, which have slowed new developments. While market conditions are expected to improve in 2025, how can investors optimise existing assets and use data-driven audits to improve performance, reduce costs, and ensure compliance while preparing for future growth?
