Resident Associations play an important role in retirement villages, helping to support clear communication, transparency, and resident engagement. This article explores how well-structured associations can strengthen governance, build trust between residents and operators, and contribute to well-run and thriving communities.

Scheme specific market insight for Build to Rent, single family rental and coliving. Competitor benchmarking, tenant demand, pricing, and absorption analysis to support due diligence and strategy.

What sets high-performing Build-to-Rent leasing teams apart? We explore the behaviours, disciplines, and cultural drivers that turn enquiries into leases and buildings into thriving communities.

A practical guide to mixed-use service charge apportionment, covering fair cost allocation between residential and commercial areas, common risks, and best-practice approaches.

Our latest hereSAY Leasing Benchmark shows a clear shift in what drives successful leasing outcomes across Build to Rent and adjacent living models. While high quality buildings remain essential, it is the consistency, clarity and human delivery of the leasing journey that increasingly differentiates top performing schemes.

A rental operator needed clearer visibility on costs across multiple sites. SAY Property delivered a full operational cost benchmarking exercise, identifying variances, inefficiencies, and a baseline for improved budgeting and performance.

The UK leasehold system is undergoing major reform, from changes to ground rent rules to renewed momentum behind commonhold. We explore what the latest proposals mean for homeowners, investors and the wider residential market, and what could come next for the future of property ownership in the UK.

As we look to the year ahead, we share our perspective on the property sector, from regional growth and local insight to practical, data-led decisions that help our clients move forward with confidence.

Budget 2025 marks a structural reset for the UK housing market, aligning planning reform, fiscal signals and delivery. Our analysis looks beyond headlines to show how the mansion tax, shifting land liquidity, new towns and rising operational liability will shape underwriting, design and performance in residential and mixed use assets.

The level of transactional activity for stabilised assets continues to be strong in the UK BTR market, and with more coming to market, investors are increasingly focusing on how to differentiate between assets that are genuinely strong performers and those that simply look good at first glance.

The Renters’ Rights Act introduces a materially different regulatory environment for renting in England, bringing a wide range of implications for how homes are managed, decisions are documented and conversations with residents are held.

SAY has expanded its national presence with a new regional office in Manchester. This is a key milestone in our growth and a further step in supporting clients across the UK with specialist operational advice.

SAY are excited to announce the appointment of Caspar Courage as Managing Director as part of a series of promotions designed to strengthen the team, recognise talent and drive continued success.

Mobilisation is more than handover—it’s the foundation for long-term success. Done well, it means early engagement, clear deliverables, shared vision, and momentum that never stalls. The result? Confident owners and a seamless experience for residents from day one.

The UK government is moving to ban leasehold flats and make commonhold the standard tenure. Under commonhold, homeowners own their property outright and share responsibility for communal areas through a democratic association—removing landlords and expiring leases. Louise dives into the discussion and gives us her insight.

A property management health check is an independent review of how your block, estate, or community is run. Covering compliance, service charges, health & safety, and resident engagement, it highlights risks, improves transparency, and provides a clear action plan. The result? Stronger trust, better managing agent accountability, and higher standards in property management.

hereSAY has joined forces with Love to Rent to bring Lead-to-Lease mystery shopping reviews to renters at the viewing stage. This partnership offers honest, independent feedback and recognises standout schemes with hereSAY’s Gold Standard — giving renters more transparency and operators a competitive edge.

Gareth Bridgman writes about his time on sabbatical and how reflection, recharging and resetting is an overlooked necessity.

Coliving is evolving - but what does it really mean today? At a recent SAY roundtable, industry experts debated the future of coliving, from planning challenges to rising renter expectations. Backed by data from the hereSAY Lead-to-Lease: Coliving Benchmark Report, this article explores how the sector is shifting and why a clearer definition is key to its growth.

The resident experience is emerging as the true value driver in residential asset management. At our recent roundtable, industry leaders explored how transparency, trust, and responsiveness are reshaping expectations. It's time to shift from a B2B mindset to one that puts residents at the heart of every decision.

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