NEWS & INSIGHTS
Our SAY
This marks our first deep dive into the coliving market, assessing the customer journey from first enquiry to signed lease across a selection of leading schemes. Our expert mystery shoppers carried out viewings at nine coliving schemes across the UK.
The Lead-to-Lease Mystery Shopping Benchmark Report is now available for Coliving.
We’ve teamed up with Yardi to produce a new whitepaper exploring how AI is already influencing the rental living sector - with insight supported by the Association for Rental Living. We spoke to almost 100 industry professionals to gain real insight, and the results are in.
How is AI actually being used in Rental Living? Our new Whitepaper is out now.
What Does a Seamless Mobilisation Look Like?
Mobilisation is more than handover—it’s the foundation for long-term success. Done well, it means early engagement, clear deliverables, shared vision, and momentum that never stalls. The result? Confident owners and a seamless experience for residents from day one.
Commonhold: could this be a better system for homeowners?
The UK government is moving to ban leasehold flats and make commonhold the standard tenure. Under commonhold, homeowners own their property outright and share responsibility for communal areas through a democratic association—removing landlords and expiring leases. Louise dives into the discussion and gives us her insight.
How’s your health? Why Property management health checks matter
A property management health check is an independent review of how your block, estate, or community is run. Covering compliance, service charges, health & safety, and resident engagement, it highlights risks, improves transparency, and provides a clear action plan. The result? Stronger trust, better managing agent accountability, and higher standards in property management.
Could the resident experience be the real asset?
The resident experience is emerging as the true value driver in residential asset management. At our recent roundtable, industry leaders explored how transparency, trust, and responsiveness are reshaping expectations. It's time to shift from a B2B mindset to one that puts residents at the heart of every decision.
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How Rising Service Charges Are Impacting Residential Asset Management – and What Owners and Investors Can Do About It
Rising service charges and increasing operational costs are putting pressure on property owners and investors. SAY’s Residential Asset Management service provides expert oversight to ensure financial control, compliance, and operational efficiency. By refining management processes and enhancing transparency, we help clients protect their assets and improve long-term performance.
Integrating Wellness into Mixed-Use Projects: Why Health-Centric Design is the Future
Claire explores how wellness-focused design is redefining mixed-use developments. Integrating health, safety, and other vital factors to create spaces will enhance tenant satisfaction and community well-being. With real-world examples like Battersea Power Station, discover how SAY is driving this transformative shift in property design.

