We can provide input from the bid stage and frequently support developers and investors as they bid for new development opportunities. With a clear understanding of what matters to landowners, we help clients set a strong management strategy and operational financial plan from the outset.

We provide detailed design for management input, working with design and engineering teams to maximise the operational efficiency of your developments; we ensure compliance and maximise the customers experience.

Service Charge is arguably the most crucial factor in the management of any mixed-use estate. SAY have extensive experience in the set up and ongoing management of service charge regimes and can advise on costs, market values, apportionments, void forecasting as well as reviewing costs and year end accounts in conjunction with the lease, legislation and best practice. SAY can also assist by providing advice and guidance on the reasonableness of charges and reviewing the communications provided for both service charge demands and accounts.

We at SAY have developed a unique review of a managing agents’ performance which we refer to as the Service Charge Health Check.  Our team of property management experts forensically review how a property is being managed and undertake a deep dive in to, compliance with the lease, legislation and best practice, year end accounts, service charge budgeting, operational statutory compliance, health and safety performance and contractor management.  We also review the impact of management to the people living in their developments and delve in to the customer journey, customer satisfaction, resident engagement, value for money and ESG performance.

Setting up management for mixed-use estates is a complex process that demands meticulous planning, execution, and oversight across all development stages. At SAY, we recognise that there’s no 'one-size-fits-all' solution for estate setup, service charge provisions, or lease structures. Drawing on our extensive experience, we develop tailored strategies for every aspect of estate management, crafting bespoke solutions to address any challenges along the way. Additionally, we offer a highly regarded management tender service to help you find the ideal management partner, ensuring your estate operates smoothly and efficiently from day one.

SAY brings extensive experience in mobilising new schemes for seamless management handovers. We can manage the entire process, beginning as early as eighteen to nine months before completion, ensuring every detail is covered. Our team also develops comprehensive handover strategies tailored to support your internal mobilisation team, ensuring smooth and efficient transitions from start to finish.

From estate management strategies to management tenders; management audits to customer experience planning. Our team of experts have extensive experience in how to manage all types of mixed-use estates. We are able to review the current or future operations and provide detailed and considered advice on how to deliver a best in class estate management function for all tenure types.

At SAY, we’re dedicated to providing tailored Asset Management services that truly meet the needs of our clients. We work closely with operators to ensure that every part of their service meets and even exceeds residents' expectations. Our support doesn’t stop there—our team can step in with secondment services, offering hands-on assistance with estate management whenever needed. Plus, we can help you transform your estate management processes and procedures, creating a smoother, more effective experience for everyone involved.