Strong property operations depend on more than policies alone. Tenancy management and anti money laundering audits provide a clearer view of whether key controls are working in practice, helping organisations improve consistency, evidence compliance, and respond more effectively to growing regulatory scrutiny.

Drawing on over 500 mystery shops across 110+ PBSA schemes, this insight explores why leasing performance varies despite strong fundamentals.

Resident Associations play an important role in retirement villages, helping to support clear communication, transparency, and resident engagement. This article explores how well-structured associations can strengthen governance, build trust between residents and operators, and contribute to well-run and thriving communities.

Claire explores how wellness-focused design is redefining mixed-use developments. Integrating health, safety, and other vital factors to create spaces will enhance tenant satisfaction and community well-being. With real-world examples like Battersea Power Station, discover how SAY is driving this transformative shift in property design.

Anthony assesses how energy prices have surged post-pandemic and due to the Ukraine war, with UK bills peaking at £2,380 in 2022. Renters face added pressure from rising costs and potential rent hikes, while energy-efficient homes help reduce expenses.

Caspar addresses the challenges facing the UK Build-to-Rent (BTR) sector, including high costs and interest rates, which have slowed new developments. While market conditions are expected to improve in 2025, how can investors optimise existing assets and use data-driven audits to improve performance, reduce costs, and ensure compliance while preparing for future growth?

In this article, we take a closer look at the recent BBC programme ‘The Leasehold Trap’. Was an opportunity missed here?

In this article, Nick highlights the importance of active listening in the Build to Rent sector, showing how it helps leasing teams tailor services, build trust, and stand out in a competitive market. Drawing on mystery shopping insights, he reveals how personalised approaches are improving the leasing experience and shaping vibrant, long-term communities.

SAY welcomes Claire Savill, Coral Harvey, and Sheliza Jafferali, who bring valuable expertise to our team, and appoints Caspar Courage as Director of Rental & Later Living.

Read our Founder & CEO Debra Yudolph’s recent feature interview with Property Week.

We’re thrilled to announce that we won the award for best consultancy at the Love to Rent Awards 2024.

In this article Richard Lewis discusses an increasing demand for Managing Agent Tenders and provides more information about the process, the demand from our clients and why there is such a big focus on ensuring that the management operations of existing Estates is established from day one.

There are so many factors that make managing property a challenge. So how do we overcome these? 

We were delighted to be nominated at Health Investor’s Senior Housing Awards 2024.