NEWS & INSIGHTS

Our SAY


This marks our first deep dive into the coliving market, assessing the customer journey from first enquiry to signed lease across a selection of leading schemes. Our expert mystery shoppers carried out viewings at nine coliving schemes across the UK.

The Lead-to-Lease Mystery Shopping Benchmark Report is now available for Coliving.

Download the Report

We’ve teamed up with Yardi to produce a new whitepaper exploring how AI is already influencing the rental living sector - with insight supported by the Association for Rental Living. We spoke to almost 100 industry professionals to gain real insight, and the results are in.

How is AI actually being used in Rental Living? Our new Whitepaper is out now.

Download the Whitepaper

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Integrating Wellness into Mixed-Use Projects: Why Health-Centric Design is the Future

Claire explores how wellness-focused design is redefining mixed-use developments. Integrating health, safety, and other vital factors to create spaces will enhance tenant satisfaction and community well-being. With real-world examples like Battersea Power Station, discover how SAY is driving this transformative shift in property design.

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Why now is the time to improve the performance of operational BTR assets.

Caspar addresses the challenges facing the UK Build-to-Rent (BTR) sector, including high costs and interest rates, which have slowed new developments. While market conditions are expected to improve in 2025, how can investors optimise existing assets and use data-driven audits to improve performance, reduce costs, and ensure compliance while preparing for future growth?

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Why Listening Matters More Than Ever in Build to Rent

In this article, Nick highlights the importance of active listening in the Build to Rent sector, showing how it helps leasing teams tailor services, build trust, and stand out in a competitive market. Drawing on mystery shopping insights, he reveals how personalised approaches are improving the leasing experience and shaping vibrant, long-term communities.

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Managing Agent Tenders – Asking the right questions.

In this article Richard Lewis discusses an increasing demand for Managing Agent Tenders and provides more information about the process, the demand from our clients and why there is such a big focus on ensuring that the management operations of existing Estates is established from day one.

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