hereSAY has joined forces with Love to Rent to bring Lead-to-Lease mystery shopping reviews to renters at the viewing stage. This partnership offers honest, independent feedback and recognises standout schemes with hereSAY’s Gold Standard — giving renters more transparency and operators a competitive edge.

What sets a top-performing leasing consultant apart? Jemma Adens, winner of the hereSAY Award for Best Build to Rent Team Member: Lead to Lease Journey, shares her approach to creating standout resident experiences, the challenges she faces, and how data-driven insights help refine the leasing process.