NEWS & INSIGHTS
Our SAY
Tenancy management and anti-money laundering audits for property compliance
Strong property operations depend on more than policies alone. Tenancy management and anti money laundering audits provide a clearer view of whether key controls are working in practice, helping organisations improve consistency, evidence compliance, and respond more effectively to growing regulatory scrutiny.
New towns bring new responsibilities: Defining stewardship for Mixed Use developments from the start
The UK’s new town programme signals a return to large-scale placemaking—but delivery is only part of the story. As responsibility for long-term management shifts, early clarity on stewardship, governance, and funding is becoming critical to creating places that truly endure.
What we have learnt from mystery shopping 110+ PBSA schemes
Drawing on over 500 mystery shops across 110+ PBSA schemes, this insight explores why leasing performance varies despite strong fundamentals.
SAY advises Greystar on it's acquisition of Native Communities.
SAY is pleased to announce that it advised Greystar on its acquisition of Native Communities, undertaking due diligence in support of the transaction.
Why resident associations matter in Integrated Retirement Community Villages
Resident Associations play an important role in retirement villages, helping to support clear communication, transparency, and resident engagement. This article explores how well-structured associations can strengthen governance, build trust between residents and operators, and contribute to well-run and thriving communities.
Market Insight Services for Rental Living
Scheme specific market insight for Build to Rent, single family rental and coliving. Competitor benchmarking, tenant demand, pricing, and absorption analysis to support due diligence and strategy.
The behaviours behind high performing Build-to-Rent leasing teams
What sets high-performing Build-to-Rent leasing teams apart? We explore the behaviours, disciplines, and cultural drivers that turn enquiries into leases and buildings into thriving communities.
Mixed-Use service charges: Getting apportionment right under residential and commercial scrutiny
A practical guide to mixed-use service charge apportionment, covering fair cost allocation between residential and commercial areas, common risks, and best-practice approaches.
hereSAY BTR Leasing Benchmark Report
Our latest hereSAY Leasing Benchmark shows a clear shift in what drives successful leasing outcomes across Build to Rent and adjacent living models. While high quality buildings remain essential, it is the consistency, clarity and human delivery of the leasing journey that increasingly differentiates top performing schemes.
Operational Cost Benchmarking for a Rental Operator
A rental operator needed clearer visibility on costs across multiple sites. SAY Property delivered a full operational cost benchmarking exercise, identifying variances, inefficiencies, and a baseline for improved budgeting and performance.
A practical guide to the Draft Commonhold and Leasehold Reform Bill
The UK leasehold system is undergoing major reform, from changes to ground rent rules to renewed momentum behind commonhold. We explore what the latest proposals mean for homeowners, investors and the wider residential market, and what could come next for the future of property ownership in the UK.
The year ahead in property: Insight, partnership, and practical progress
As we look to the year ahead, we share our perspective on the property sector, from regional growth and local insight to practical, data-led decisions that help our clients move forward with confidence.
Budget 2025: A Turning Point for the UK Property Market
Budget 2025 marks a structural reset for the UK housing market, aligning planning reform, fiscal signals and delivery. Our analysis looks beyond headlines to show how the mansion tax, shifting land liquidity, new towns and rising operational liability will shape underwriting, design and performance in residential and mixed use assets.
Seeing behind the numbers: Why operational clarity matters when buying or selling stabilised BTR assets
The level of transactional activity for stabilised assets continues to be strong in the UK BTR market, and with more coming to market, investors are increasingly focusing on how to differentiate between assets that are genuinely strong performers and those that simply look good at first glance.
Renter’s Rights Act: why relationship quality is now a core operating risk for rental living operators
The Renters’ Rights Act introduces a materially different regulatory environment for renting in England, bringing a wide range of implications for how homes are managed, decisions are documented and conversations with residents are held.
SAY opens new Manchester office to strengthen support for clients across the UK
SAY has expanded its national presence with a new regional office in Manchester. This is a key milestone in our growth and a further step in supporting clients across the UK with specialist operational advice.
SAY Property strengthens leadership team with a string of new appointments
SAY are excited to announce the appointment of Caspar Courage as Managing Director as part of a series of promotions designed to strengthen the team, recognise talent and drive continued success.
What Does a Seamless Mobilisation Look Like?
Mobilisation is more than handover—it’s the foundation for long-term success. Done well, it means early engagement, clear deliverables, shared vision, and momentum that never stalls. The result? Confident owners and a seamless experience for residents from day one.
Commonhold: could this be a better system for homeowners?
The UK government is moving to ban leasehold flats and make commonhold the standard tenure. Under commonhold, homeowners own their property outright and share responsibility for communal areas through a democratic association—removing landlords and expiring leases. Louise dives into the discussion and gives us her insight.
How’s your health? Why Property management health checks matter
A property management health check is an independent review of how your block, estate, or community is run. Covering compliance, service charges, health & safety, and resident engagement, it highlights risks, improves transparency, and provides a clear action plan. The result? Stronger trust, better managing agent accountability, and higher standards in property management.
