NEWS & INSIGHTS
Our SAY
Now in its fourth year, the hereSAY Lead-to-Lease Benchmark Report captures how Build to Rent has evolved from a fast-growing concept into a confident, mature sector.
For the first time, hereSAY benchmarks extend beyond BTR to include Single Family Housing, Co-Living, and Purpose-Built Student Accommodation.
The hereSAY BTR Leasing Benchmark Report is now available.
The hereSAY PBSA Leasing Benchmark Report captures how purpose-built student accommodation performs where it matters most: in the moments that shape a student's decision to book.
The hereSAY PBSA Leasing Benchmark is now available
What Does a Seamless Mobilisation Look Like?
Mobilisation is more than handover—it’s the foundation for long-term success. Done well, it means early engagement, clear deliverables, shared vision, and momentum that never stalls. The result? Confident owners and a seamless experience for residents from day one.
Commonhold: could this be a better system for homeowners?
The UK government is moving to ban leasehold flats and make commonhold the standard tenure. Under commonhold, homeowners own their property outright and share responsibility for communal areas through a democratic association—removing landlords and expiring leases. Louise dives into the discussion and gives us her insight.
How’s your health? Why Property management health checks matter
A property management health check is an independent review of how your block, estate, or community is run. Covering compliance, service charges, health & safety, and resident engagement, it highlights risks, improves transparency, and provides a clear action plan. The result? Stronger trust, better managing agent accountability, and higher standards in property management.
Love to Rent partners with hereSAY to introduce impartial ‘Lead to Lease’ feedback and Gold Standard.
hereSAY has joined forces with Love to Rent to bring Lead-to-Lease mystery shopping reviews to renters at the viewing stage. This partnership offers honest, independent feedback and recognises standout schemes with hereSAY’s Gold Standard — giving renters more transparency and operators a competitive edge.
SAY-Batical Reflections
Gareth Bridgman writes about his time on sabbatical and how reflection, recharging and resetting is an overlooked necessity.
What’s Next for Coliving?
Coliving is evolving - but what does it really mean today? At a recent SAY roundtable, industry experts debated the future of coliving, from planning challenges to rising renter expectations. Backed by data from the hereSAY Lead-to-Lease: Coliving Benchmark Report, this article explores how the sector is shifting and why a clearer definition is key to its growth.
Could the resident experience be the real asset?
The resident experience is emerging as the true value driver in residential asset management. At our recent roundtable, industry leaders explored how transparency, trust, and responsiveness are reshaping expectations. It's time to shift from a B2B mindset to one that puts residents at the heart of every decision.
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Our 5 Key Takeaways from UKREiiF
The SAY team returned from UKREiiF 2025 with fresh ideas and meaningful reflections. From navigating the Building Safety Act to embracing authentic leadership and sustainable regeneration, key themes stood out across panels and informal conversations alike. In our latest article, we share the five insights we’re taking forward and why the conversation shouldn’t end here.
Why Biodiversity Net Gain Is More Than Just a Legal Requirement
Biodiversity Net Gain (BNG) became mandatory for major developments in England in 2024, marking a major shift in urban planning and sustainability. Daniel explores what BNG means, why it matters, and how developers can move beyond compliance to create spaces that enhance biodiversity, support community wellbeing, and boost long-term value.
Lessons on the pressure of rising costs, from later living residents
What really matters to residents when it comes to rising living costs in retirement? Consultant Coral Harvey shares the surprising insights we uncovered by going straight to the residents themselves. From service charges to support services, here’s what we learned from real conversations that are shaping the future of later living.
How Smarter Asset Management Drives Cost Control, Compliance, and Efficiency
In a challenging development market, improving the performance of operational assets has never been more important. Caspar Courage, Director of Rental and Later Living at SAY, shares why better asset management is key to controlling costs, ensuring compliance, and driving efficiency across Build-to-Rent portfolios.
How Rising Service Charges Are Impacting Residential Asset Management
Rising service charges and increasing operational costs are putting pressure on property owners and investors. SAY’s Residential Asset Management service provides expert oversight to ensure financial control, compliance, and operational efficiency. By refining management processes and enhancing transparency, we help clients protect their assets and improve long-term performance.
Jemma Adens on Winning hereSAY’s Team Member of the Year
What sets a top-performing leasing consultant apart? Jemma Adens, winner of the hereSAY Award for Best Build to Rent Team Member: Lead to Lease Journey, shares her approach to creating standout resident experiences, the challenges she faces, and how data-driven insights help refine the leasing process.
Connections and Conversations at MIPIM
We headed to Cannes for MIPIM 2025, for a week of valuable discussions on Housing for All, building safety, and the impact of AI on real estate. Despite the grey weather, optimism was high and there was no lack of interesting conversation. But what did we learn from MIPIM this year?
SAY Addresses Market Challenges with New Residential Asset Management Service
With service charges rising and operational costs increasing, SAY’s new Residential Asset Management Service provides expert oversight to optimise financial performance and efficiency. Led by Caspar Courage, Director of Rental Living, and Richard Lewis, Director of Mixed-Use, the service helps landlords, developers, and investors navigate market challenges and protect returns.
Reflections for International Women’s Day
International Women’s Day is a time to celebrate the strength and achievements of women, especially in industries like real estate where progress continues to be made. At SAY Property, we’re proud to support women who are breaking barriers and driving meaningful change in the industry.
Why Searching for a Rental Home Is Just Like Modern Dating
Finding the right flat is a lot like dating—it’s all about first impressions, chemistry, and gut feeling. From scrolling through listings to the final follow-up, a smooth, engaging experience can make all the difference in turning an enquiry into a long-term commitment.
Integrating Wellness into Mixed-Use Projects: Why Health-Centric Design is the Future
Claire explores how wellness-focused design is redefining mixed-use developments. Integrating health, safety, and other vital factors to create spaces will enhance tenant satisfaction and community well-being. With real-world examples like Battersea Power Station, discover how SAY is driving this transformative shift in property design.
The Impact of Utilities on Rent
Anthony assesses how energy prices have surged post-pandemic and due to the Ukraine war, with UK bills peaking at £2,380 in 2022. Renters face added pressure from rising costs and potential rent hikes, while energy-efficient homes help reduce expenses.
Why now is the time to improve the performance of operational BTR assets.
Caspar addresses the challenges facing the UK Build-to-Rent (BTR) sector, including high costs and interest rates, which have slowed new developments. While market conditions are expected to improve in 2025, how can investors optimise existing assets and use data-driven audits to improve performance, reduce costs, and ensure compliance while preparing for future growth?

