NEWS & INSIGHTS
Our SAY
Getting service charges right on mixed-tenure and mixed-use estates
Louise Bell MRICS, Director of Mixed Use at SAY, reflects on what affordable housing providers told us about service charge accuracy, transparency and value for money.
Preparing for STAIRs: the operational challenges for housing associations
Housing associations must now publish specified information under STAIRs, and from April 2027 they must respond to tenant requests within 30 days. We look at the practical challenges ahead, from locating records and managing contractors to disclosure decisions and staffing, and how providers can prepare.
