Portfolio Level Management Review
A2 Dominion Group
Sector
Mixed-Use
Number of Units
900+
Client
A2 Dominion Group
Project Completion
January 2026
Project Lead
Claire Savill
Location
Nationwide
A2 Dominion Housing Group sought strategic support to review how its mid rise residential portfolio was being managed across multiple schemes and varying management arrangements. The focus was to assess the suitability of existing managing agents, explore outsourcing opportunities, strengthen compliance oversight, and ensure service charge processes were robust, transparent, and aligned with best practice.
SAY Property Consultants delivered a comprehensive portfolio review programme combining strategic advisory work with detailed compliance auditing. Through a structured tender process, clear performance measures, and service charge assurance across multiple schemes, A2 Dominion gained a consistent framework for stronger governance, clearer oversight, and better informed portfolio management decisions.
Results and impact
Delivered a clear, risk based view of portfolio performance and compliance across multiple schemes
Established a stronger foundation for consistent property management standards through a structured tender process
Identified key service charge risks, improvement areas, and remediation priorities through detailed health checks
Strengthened governance and managing agent oversight with a practical performance framework
Improved transparency and confidence in service charge administration for stakeholders and residents
Testimonial
“Claire has a remarkable ability to simplify complex challenges, identify practical and effective solutions, and guide stakeholders through decisions with confidence and clarity. Her communication style is thoughtful, clear, and proactive, helping to keep all parties aligned, informed, and comfortable throughout every stage of the project.
What stood out most was her calmness under pressure and genuine commitment to achieving the best possible outcomes for our organisation.”- Daniel Simpson, Director of Property Management, A2 Dominion
Project Timeline
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Strategic portfolio review to define what good looks like and where change would add value.
Reviewed mid rise schemes to assess suitability for outsourced management
Assessed existing managing agent arrangements against performance, risk, and governance requirements
Created a consistent framework to support better portfolio wide decision making
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A structured tender and appointment process designed to raise standards and improve accountability.
Drafted Heads of Terms with clear KPIs and SLAs to underpin the tender process
Managed a full tender process for the appointment of managing agents
Created a performance oversight framework for both new and existing agents
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Detailed service charge assurance to strengthen compliance, transparency, and financial control.
Conducted Service Charge Health Checks across multiple schemes
Assessed lease compliance and financial management within service charge processes
Identified priority risks and practical remediation actions to support long term improvement
