Service Charge Health Check
4C Group
Sector
Residential / Mixed Use
Number of Units
87 Private Apartments
Client
4C Group
Project Completion
October 2025
Project Lead
Claire Savill
Location
Aldgate, London
The Haydon is a residential mixed-use scheme in Aldgate, London, comprising 87 private apartments. Following completion in 2024, 4C Group required independent assurance that the service charge management arrangements for the scheme were compliant, transparent, and aligned with best practice.
As the operational landscape for residential and mixed-use assets continues to evolve, robust service charge governance has become increasingly important. For 4C Group, the priority was to gain a clear and objective view of current management performance, understand where risk may exist, and ensure the right financial and operational controls were in place to support the long-term performance of the scheme.
SAY Property Consultants was appointed to deliver a targeted Service Charge Health Check. The review considered the full management picture, including lease compliance, service charge accounting, procurement, safety, customer service, and managing agent performance.
Through a structured, risk-based approach, SAY assessed 66 potential risk areas across the scheme. This allowed the team to identify where existing processes were working effectively, where greater clarity was required, and where targeted action would help strengthen governance and improve oversight.
The output was a clear and practical action plan, prioritising 30 remedial actions across immediate, short-term, and medium-term timeframes. This gave 4C Group a focused roadmap for improvement, helping the client to respond proportionately, make informed decisions, and maintain confidence in the ongoing management of the asset.
Results and impact
Delivered an independent review of service charge management at The Haydon
Assessed 66 potential risk areas across lease compliance, accounting, procurement, safety, customer service, and operational management
Identified 30 remedial actions, prioritised across immediate, short term, and medium-term timeframes
Provided 4C Group with a clear view of performance, compliance gaps, and areas for improvement
Strengthened managing agent oversight through practical, evidence-led recommendations
Supported greater transparency in service charge administration and operational decision making
Helped 4C Group mitigate financial and reputational risk while supporting improved resident outcomes
Project Timeline
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Independent assurance to understand how service charge management at The Haydon was performing against compliance, transparency, and best practice requirements.
Reviewed the service charge management position for an 87-apartment residential mixed-use scheme
Considered the operational context following scheme completion in 2024
Assessed whether current arrangements provided the right level of control, clarity, and accountability
Established a structured basis for reviewing risk across key areas of scheme management
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A targeted Service Charge Health Check designed to test managing agent performance and identify practical areas for improvement.
Reviewed lease compliance and service charge accounting processes
Assessed procurement, safety, customer service, and operational management arrangements
Considered the robustness of financial and operational controls
Evaluated managing agent performance in relation to transparency, governance, and best practice
Applied a structured, risk-based methodology across 66 potential risk areas
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A prioritised action plan to support stronger governance, clearer oversight, and improved service delivery.
Identified 30 remedial actions for 4C Group to consider and implement
Categorised actions across immediate, short term, and medium-term timeframes
Provided a clear roadmap to address compliance gaps and operational risks
Supported improved managing agent oversight and stakeholder confidence
Helped position 4C Group to mitigate financial and reputational risk while enhancing resident outcomes
